Terms & Conditions

Article 1 – Definitions

  • Cooling-off period: the period within which the consumer can exercise their right of withdrawal

  • Consumer: a natural person not acting in the course of a profession or business

  • Day: calendar day

  • Durable medium: any means that allows the consumer or entrepreneur to store information for future consultation

  • Right of withdrawal: the consumer’s right to cancel the distance contract within the cooling-off period

  • Entrepreneur: She’s A Trophy Hair, the party selling human hair products remotely to consumers

  • Distance contract: a contract concluded through remote communication systems

  • Products: includes hair bundles, wigs, closures, frontals, and accessories made of human hair

Article 2 – Identity of the Entrepreneur

She’s A Trophy

E-MAIL: 

COMPANY REGISTRATION NUMBER: 

VAT NUMBER: 

Article 3 – Applicability
These terms apply to all offers from She’s A Trophy and all distance contracts between She’s A Trophy and the consumer.
They are made available before purchase. If not, the consumer will be informed of where and how to access them.

Article 4 – The Offer
Offers are valid for a limited time and include accurate descriptions of products.
Photos reflect the product but slight differences in color, texture, or length may occur due to the nature of human hair and screen displays.
These are not grounds for return or refund.
Clear pricing, delivery, and return information is always provided.

Article 5 – The Agreement
The agreement is concluded when the consumer accepts the offer and meets payment obligations.
She’s A Trophy may verify the consumer’s ability to pay and cancel orders if necessary.
After confirmation, the consumer will receive all details about the agreement, right of withdrawal (if applicable), and warranty.

Article 6 – Right of Withdrawal
Consumers have the right to cancel the purchase within 14 days of receiving the product.
Products may only be handled to assess them, not used.
To cancel, the consumer must notify She’s A Trophy in writing and return the item within 14 days of notice.

Article 7 – Costs in the Event of Withdrawal
The consumer is responsible for return shipping.
She’s A Trophy will refund the amount paid within 14 days after receiving the return or proof of return.

Article 8 – Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to:

  • Custom-made or personalized products (e.g. custom wigs, colored hair)

  • Products with a hygienic seal that has been broken

  • Used or altered products (e.g. worn or washed hair extensions)
    These exceptions will be clearly stated in the product description.

Article 9 – Prices
Prices are in euros and include VAT.
Price errors do not bind She’s A Trophy.
Changes in tax rates may affect final pricing but not after an order is confirmed.

Article 10 – Conformity and Warranty
Products must meet reasonable expectations based on the description.
Human hair may vary in texture, pattern, or shade.
No warranty applies if the product has been altered, used incorrectly, or the original seal is broken.

Article 11 – Delivery and Execution
She’s A Trophy will carefully process and deliver orders.
Delivery takes place within 30 days unless otherwise stated.
In case of delay or unavailability, the consumer may cancel for a full refund.
Risk transfers to the consumer upon delivery.

Article 12 – Duration, Termination, and Renewal
Subscription agreements may be cancelled at any time with one month’s notice.
No automatic renewal unless explicitly stated.

Article 13 – Payment
Payment must be made within 7 days after the start of the withdrawal period unless agreed otherwise.
The consumer is responsible for providing correct payment details.
In case of late payment, additional costs may apply.

Article 14 – Complaints
Complaints must be reported within 7 days after receiving the product.
She’s A Trophy will respond within 14 days.
Valid complaints will be resolved by replacement or refund.

Article 15 – Disputes
Dutch law applies to all agreements, even for consumers outside the Netherlands.